Terms of Service

Advanced Enterprise Resource Inventory System Pty Ltd (ABN 76 695 843 675), trading as AERIS.
Registered Office: Clermont QLD, Australia · Website: aeris.team · Contact: [email protected]

1. About These Terms

1.1 These Terms of Service (“Terms”) govern your access to and use of the AERIS platform and related services (“Platform”) provided by Advanced Enterprise Resource Inventory System Pty Ltd (ABN 76 695 843 675), trading as AERIS, registered in Clermont QLD, Australia (“AERIS”, “we”, “us”, “our”).

1.2 By creating an account, accessing the Platform, or using any AERIS service, you agree to be bound by these Terms. If you are accepting these Terms on behalf of a business or other legal entity, you represent that you have authority to bind that entity.

1.3 If you do not agree to these Terms, you must not use the Platform.

1.4 These Terms should be read together with our Privacy Policy and Acceptable Use Policy, both of which form part of these Terms.

2. The AERIS Platform

2.1 AERIS provides a software-as-a-service platform for business management, including point of sale, inventory management, customer relationship management, receivables management, sales reporting, and multi-site operations (“Platform”).

2.2 The Platform is accessible via web browser and native desktop applications (macOS, Windows, Linux) and native mobile applications (iOS, Android).

2.3 Additional services and integrations are available through the AERIS Marketplace, subject to clause 8.

3. Accounts

3.1 To access the Platform beyond the FREE tier, you must create an account and select a subscription tier.

3.2 You must provide accurate, current, and complete information when creating your account and keep that information up to date.

3.3 You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at [email protected] if you become aware of any unauthorised access to your account.

3.4 You must not share your account credentials with any person who is not authorised to access the Platform on your behalf.

4. Subscription Tiers and Pricing

4.1 AERIS offers the following subscription tiers: FREE, Core, Pro, and Enterprise. Current features and pricing for each tier are published at aeris.team/pricing.

4.2 The FREE tier is provided indefinitely without payment, subject to the usage caps published at aeris.team/pricing. AERIS may modify FREE tier features and caps from time to time with reasonable notice to you.

4.3 Paid subscription tiers (Core, Pro, Enterprise) require payment in advance for each billing period (monthly or annual).

4.4 Annual prepayment attracts a 10% discount on the applicable subscription fee.

4.5 AERIS may update its pricing from time to time. Price changes will be notified to you at least 30 days before they take effect and will apply from your next renewal date.

5. Billing, Renewals, and Cancellation

5.1 Automatic Renewal. Subscriptions renew automatically at the end of each billing period (monthly or annually) unless cancelled before the renewal date.

5.2 Upgrades. You may upgrade your subscription tier at any time. Upgrades take effect immediately. The fee for the upgraded tier is prorated for the remaining days in the current billing period, and the prorated amount is charged at the time of upgrade.

5.3 Downgrades. You may downgrade your subscription tier at any time. Downgrades take effect at the end of the current billing period. You will retain access to your current tier’s features until that date.

5.4 Cancellation. You may cancel your subscription at any time through your account settings or by contacting [email protected]. Cancellation takes effect at the end of the current billing period. You will retain access to the Platform until that date.

5.5 Refunds. No refund is provided for the unused portion of a billing period following cancellation, except where required by law. AERIS may, at its discretion, offer a full or partial refund within 14 days of a new subscription if you are dissatisfied with the Platform.

5.6 Failed Payments. If a payment fails, AERIS will notify you and may suspend access to the Platform until payment is received. If payment remains outstanding for more than 14 days after the due date, AERIS may terminate your subscription in accordance with clause 11.

6. Data Ownership and Portability

6.1 Your Data. You own all data you enter or generate through the Platform (“Customer Data”). AERIS holds Customer Data solely as a service provider for the purpose of delivering the Platform to you.

6.2 Export. You may export all Customer Data from the Platform at any time during your subscription period and for 30 days following cancellation or termination. Customer Data is exportable in standard formats including CSV, JSON, or industry-standard equivalents.

6.3 Deletion. AERIS will permanently delete Customer Data 30 days after cancellation or termination of your subscription, unless a longer retention period is required by applicable law or agreed in writing between the parties.

6.4 AERIS Intellectual Property. AERIS owns all rights in and to the Platform software, underlying intellectual property, user interface and design, and any aggregated, anonymised data derived from platform usage. Nothing in these Terms transfers any ownership of AERIS intellectual property to you.

6.5 Licence to Customer Data. You grant AERIS a limited, non-exclusive licence to access, store, process, and use Customer Data solely to the extent necessary to provide the Platform and related services to you.

7. Acceptable Use

7.1 You must use the Platform only for lawful business purposes and in accordance with these Terms and the Acceptable Use Policy.

7.2 You must not:

• (a) attempt to gain unauthorised access to the Platform, AERIS systems, or any other customer’s data;
• (b) reverse-engineer, decompile, or disassemble any part of the Platform, except to the extent expressly permitted by applicable law;
• (c) use the Platform to send unsolicited commercial communications (spam) or otherwise violate applicable anti-spam laws;
• (d) use the Platform in a manner that infringes the intellectual property rights of any third party;
• (e) store, transmit, or distribute illegal, defamatory, or harmful content through the Platform;
• (f) resell, sublicense, or otherwise make the Platform available to third parties without AERIS’s prior written consent; or
• (g) use the Platform in any way that could damage, disable, overburden, or impair AERIS’s systems or networks.

7.3 Violation of this clause or the Acceptable Use Policy may result in immediate suspension or termination of your account in accordance with clause 11.

8. AERIS Marketplace

8.1 Consumables

AERIS Marketplace consumables (including SMS, email, and document delivery services) are sold on a prepaid credit basis. Credits are deducted as services are consumed. Unused credits roll over month to month while your account remains active. Credits are non-refundable except where required by law or at AERIS’s discretion.

8.2 Connectors

AERIS Marketplace connectors (including integrations with Xero, Stripe, and other accounting and payment providers) are subject to the terms of service of the underlying provider in addition to these Terms. AERIS makes connectors available as a convenience and is not responsible for the performance, availability, or conduct of any underlying third-party provider.

9. Availability and Support

9.1 AERIS will use reasonable endeavours to maintain Platform availability but does not guarantee uninterrupted or error-free access.

9.2 Support entitlements vary by subscription tier:

• (a) FREE tier: No guaranteed support response times.
• (b) Core and Pro tiers: Access to standard business-hours support (Monday to Friday, 9:00 am to 5:00 pm AEST, excluding Queensland public holidays).
• (c) Enterprise tier: Access to dedicated support. Enterprise customers may negotiate a service-level agreement (SLA) as part of their contract with AERIS.

9.3 AERIS may perform scheduled maintenance from time to time. Where practicable, AERIS will provide reasonable advance notice of scheduled maintenance through the Platform or via email to your registered address.

10. Warranties and Disclaimers

10.1 AERIS provides the Platform “as is” and “as available.” To the maximum extent permitted by the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) (“ACL”), AERIS makes no representations or warranties, express or implied, regarding the Platform’s fitness for a particular purpose, accuracy, completeness, or uninterrupted availability.

10.2 Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy available under the ACL that cannot lawfully be excluded, restricted, or modified.

10.3 Where AERIS is permitted by law to limit its liability for a failure to comply with a consumer guarantee, AERIS’s liability is limited, at AERIS’s election, to:

• (a) in the case of goods: replacement, repair, or the cost of replacement or repair; and
• (b) in the case of services: re-supply of the services or the cost of re-supply.

11. Limitation of Liability

11.1 To the maximum extent permitted by law, AERIS’s total aggregate liability to you for all claims arising out of or relating to these Terms or the Platform is limited to the total amount paid by you to AERIS in the 12 months immediately preceding the event giving rise to the claim.

11.2 To the maximum extent permitted by law, AERIS is not liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data (where AERIS has fulfilled its obligations under clause 6), or business interruption, whether arising in contract, tort (including negligence), statute, or otherwise, even if AERIS has been advised of the possibility of such damages.

11.3 Nothing in these Terms limits or excludes AERIS’s liability for fraud, wilful misconduct, or any liability that cannot be excluded by law.

12. Termination

12.1 Termination for Breach. Either party may terminate these Terms for a material breach by the other party that is not remedied within 30 days of written notice specifying the breach.

12.2 Termination by AERIS. AERIS may terminate or suspend your account immediately, without notice, if:

• (a) you breach the Acceptable Use Policy;
• (b) AERIS reasonably suspects fraudulent activity on your account;
• (c) you fail to pay any amount due and that failure continues for more than 14 days after the due date; or
• (d) termination is required by applicable law or a regulatory authority.

12.3 Effect of Termination. Upon termination or expiry of these Terms:

• (a) your right to access and use the Platform ceases immediately (or at the end of the current billing period where applicable);
• (b) you have 30 days from the date of termination to export your Customer Data; and
• (c) AERIS will permanently delete your Customer Data in accordance with clause 6.3.

12.4 Clauses that by their nature should survive termination (including clauses 6.4, 10, 11, 13, and 14) continue in force after termination.

13. Disputes and Governing Law

13.1 These Terms are governed by the laws of Queensland, Australia.

13.2 If a dispute arises out of or in connection with these Terms or the Platform, the parties agree to first attempt to resolve the dispute by good-faith negotiation. Either party may initiate this process by providing written notice to the other party describing the dispute in reasonable detail.

13.3 If the dispute is not resolved by negotiation within 30 days of the written notice (or such longer period as the parties agree in writing), the parties agree to refer the dispute to mediation administered by the Resolution Institute (or a mutually agreed mediator) before commencing litigation.

13.4 If mediation does not resolve the dispute within 60 days of the mediator’s appointment (or such longer period as the parties agree in writing), either party may submit the dispute to the exclusive jurisdiction of the courts of Queensland, Australia.

13.5 Nothing in this clause prevents either party from seeking urgent interlocutory or injunctive relief from a court of competent jurisdiction.

14. Changes to These Terms

14.1 AERIS may update these Terms from time to time. Where a change is material, AERIS will notify you at least 30 days before the change takes effect, by email to your registered address or by a prominent notice on the Platform.

14.2 Your continued use of the Platform after the effective date of any updated Terms constitutes your acceptance of the updated Terms.

14.3 If you do not agree to the updated Terms, you may cancel your subscription before the effective date in accordance with clause 5.4.

15. General

15.1 Entire Agreement. These Terms, together with the Privacy Policy and Acceptable Use Policy, constitute the entire agreement between you and AERIS with respect to the Platform and supersede all prior agreements, representations, and understandings.

15.2 Severability. If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.

15.3 Waiver. A failure or delay by AERIS to exercise any right or remedy under these Terms does not constitute a waiver of that right or remedy.

15.4 Assignment. You may not assign or transfer your rights or obligations under these Terms without AERIS’s prior written consent. AERIS may assign its rights and obligations under these Terms to a related body corporate or in connection with a merger, acquisition, or sale of all or substantially all of its assets, with reasonable notice to you.

15.5 Force Majeure. AERIS is not liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including natural disasters, acts of government, internet or telecommunications failures, or other events outside AERIS’s reasonable control.

15.6 Notices. Notices to AERIS under these Terms must be sent to [email protected]. Notices to you will be sent to the email address registered on your account.

16. Contact

For questions about these Terms, please contact:

• Advanced Enterprise Resource Inventory System Pty Ltd (trading as AERIS)
• Clermont QLD, Australia
• Email: [email protected]
• Website: aeris.team